Our Make Me New Program
We strive to ensure that our customers are satisfied with their purchase and can enjoy it for a long time. To achieve this, we have a unique warranty policy for orders over £20 that allows you to return your item to us within 1 year for a flat fee. We will rework it to your satisfaction because we believe in the quality of our products and want you to enjoy your purchase longer.
How does it work
Within a month of your purchase you can use the contact form below to request the warranty and complete payment. No need pay the fee again! Please keep in mind that certain exclusions may apply.
EXCLUSIONS
Please familiarise yourself with the exclusions below. contact us if you have any questions.
Misuse or abuse
Issues arising from improper use or negligence
Environmental Factors
Damages due to environmental conditions like extreme temperatures , humidity or exposure to harmful substances
Lost or stolen item
If your item is lost or stolen
Improper installation or set up
Issues caused by improper installation, assembly or failure to follow our guidance
Consumables and Accessories
Items that are expected to degrade over time such as candles, batteries, light bulbs etc
Alterations or modifications
Issues resulting from alterations or self repairs
Add a little piece of mind
